Privacy Policy

Last updated: January 2025 | Effective Date: January 1, 2025

At Uzacia ("we," "our," "us," or the "Company"), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website uzacia.com (the "Website") or use our services.

This Privacy Policy is prepared in accordance with:

• Digital Personal Data Protection Act, 2023 (DPDP Act)
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

1. Information We Collect

1.1 Personal Data You Provide

We collect the following personal data when you interact with our Website:

Data Category	Specific Data	Purpose
Identity Data	Full name, title	Order processing, communication
Contact Data	Email address, phone number, shipping address	Order delivery, updates, customer support
Transaction Data	Order details, payment method, order history	Order fulfillment, refunds
Communication Data	Customer support queries, feedback, reviews	Service improvement, issue resolution

1.2 Automatically Collected Data

When you browse our Website, we automatically collect:

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, click patterns, referring website
• Location Data: Approximate location based on IP address (city/region level only)

1.3 Data We Do NOT Collect

• Payment card numbers or CVV (payments are COD-based; we do not store card details)
• Biometric data
• Genetic or health data
• Political opinions or religious beliefs
• Data of children under 18 without verifiable parental consent

2. Legal Basis for Processing (Consent)

Under the DPDP Act, 2023, we process your personal data based on:

2.1 Your Consent

• By using our Website and providing your information, you consent to this Privacy Policy
• Consent is voluntary; you may withdraw it at any time by contacting us
• Withdrawal of consent does not affect the lawfulness of processing done before withdrawal

2.2 Legitimate Purposes

We process data for:

• Fulfilling your orders and providing services you requested
• Compliance with legal obligations (tax records, fraud prevention)
• Responding to your customer support requests
• Improving our Website and services

3. How We Use Your Information

• Order Processing: To process, fulfill, and deliver your orders
• Communication: To send order confirmations, shipping updates, and delivery notifications via email and SMS
• Customer Support: To respond to your queries and resolve issues
• Service Improvement: To analyze usage patterns and improve our Website
• Legal Compliance: To comply with tax regulations, legal requirements, and court orders
• Fraud Prevention: To detect and prevent fraudulent transactions
• Marketing: Only with your explicit consent, to send promotional offers (you can opt-out anytime)

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your data with:

• Shipping Partners: To deliver your orders (name, address, phone number)
• Payment Processors: For processing online payments (if enabled in future)
• Cloud Service Providers: For secure data storage (with appropriate safeguards)
• Analytics Providers: For website analytics (anonymized data only)

4.2 We Do NOT Share Data For:

• Third-party marketing without your explicit consent
• Sale or rental to any party
• Purposes beyond what is disclosed in this Policy

4.3 Legal Disclosure

We may disclose your data if required by:

• Court orders or legal process
• Government authorities as required by law
• Protection of our rights, property, or safety

5. Data Storage and Security

5.1 Storage Location

• Your data is stored on secure servers located in India
• We use industry-standard encryption for data transmission (SSL/TLS)
• Access to personal data is restricted to authorized personnel only

5.2 Security Measures

• SSL encryption for all data transmission (HTTPS)
• Secure password hashing and storage
• Regular security audits and updates
• Firewall protection and intrusion detection
• Employee training on data protection

5.3 Data Retention

Data Type	Retention Period	Reason
Order Data	7 years from order date	Tax compliance (GST regulations)
Account Data	Until account deletion + 90 days	Service continuity
Communication Records	3 years	Customer service reference
Analytics Data	2 years (anonymized)	Website improvement

6. Your Rights Under DPDP Act, 2023

As a data principal, you have the following rights:

How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

• Email: grievance@uzacia.com
• Phone: +91 76748 89413
• Response Time: Within 30 days of receiving your request

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device to enhance your browsing experience.

7.2 Types of Cookies We Use

• Essential Cookies: Required for Website functionality (cart, session management)
• Analytics Cookies: Help us understand how visitors use our Website (anonymized)
• Preference Cookies: Remember your preferences (language, region)

7.3 Managing Cookies

You can manage cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

8. Children's Privacy

• Our Website is not intended for children under 18 years of age
• We do not knowingly collect data from children under 18 without verifiable parental consent
• If we discover that we have collected data from a child under 18, we will delete it immediately
• Parents/guardians may contact us to review or delete their child's data

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any personal information.

10. Data Breach Notification

In the event of a data breach that may affect your rights:

• We will notify affected users within 72 hours of becoming aware of the breach
• We will report to the Data Protection Board of India as required by law
• We will take immediate steps to mitigate the breach and prevent future occurrences

11. Grievance Officer

In accordance with the IT Rules, 2021 and DPDP Act, 2023, we have appointed a Grievance Officer:

12. Updates to This Policy

• We may update this Privacy Policy from time to time
• Changes will be posted on this page with an updated "Last updated" date
• Material changes will be notified via email or prominent Website notice
• Your continued use after changes constitutes acceptance of the updated Policy

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

Email: info@uzacia.com
Phone: +91 76748 89413
Address: 3rd and 4th Floors, Varun Towers-3, Begumpet, Secunderabad, Hyderabad, Telangana 500016
Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

This Privacy Policy was last reviewed on January 2025 and complies with the Digital Personal Data Protection Act, 2023 and Information Technology Act, 2000.