Shipping and Delivery Policy
Last updated: January 2025 | Effective Date: January 1, 2025
At Uzacia, we are committed to delivering your orders safely and on time. This policy outlines our shipping procedures, delivery timelines, and charges.
🚚 FREE SHIPPING on orders above ₹999!
Standard shipping charge of ₹79 for orders below ₹999
1. Shipping Coverage
- We ship to all serviceable PIN codes across India
- Currently, we do not ship internationally
- Some remote areas may have extended delivery times
- Certain PIN codes may be unserviceable by our courier partners
PIN Code Serviceability: We verify serviceability at checkout. If your PIN code is not serviceable, you will be notified before order confirmation. Please ensure you enter the correct PIN code during checkout.
2. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| ₹999 and above | FREE |
| Below ₹999 | ₹79 |
Note:
- Shipping charges are calculated at checkout and shown before payment
- No hidden charges – the final amount displayed is what you pay
- Shipping charges are non-refundable except for damaged/defective products
3. Delivery Timeline
Order Placed
Day 0
Order Confirmed
Within 24 hrs
Dispatched
1-2 days
In Transit
3-7 days
Delivered
5-10 days total
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) | 3-5 business days |
| Tier 1 Cities (Pune, Ahmedabad, Jaipur, Lucknow, etc.) | 4-6 business days |
| Tier 2/3 Cities and Towns | 5-8 business days |
| Remote Areas (Northeast, J&K, Ladakh, Islands) | 7-12 business days |
Important Notes:
- Business days exclude Sundays and public holidays
- Delivery times are estimates and may vary due to unforeseen circumstances
- Orders placed after 5 PM will be processed the next business day
- Peak seasons (festivals, sales) may experience slight delays
4. Order Processing
- Order Confirmation: Within 24 hours of placing your order, you will receive an order confirmation email/SMS with your order details
- Order Processing: We process orders within 1-2 business days (quality check, packaging)
- Dispatch: Once dispatched, you will receive a tracking number via email/SMS
- In Transit: Track your order using the tracking link provided
- Delivery: Our courier partner will deliver to your address
5. Order Tracking
Track your order using any of these methods:
- Website: Visit our Track Order page and enter your order number
- Email: Click the tracking link in your dispatch confirmation email
- SMS: Click the tracking link sent via SMS
- Contact Us: Email info@uzacia.com with your order number
6. Delivery Process
6.1 Delivery Attempts
- Our courier partners will make 2-3 delivery attempts
- If you're unavailable, they may contact you to reschedule
- After failed attempts, the package may be held at the nearest pickup point
- Undelivered packages are returned to us after 7 days
6.2 At the Time of Delivery
- Please check the package for external damage before accepting
- If the package appears damaged, refuse delivery and contact us immediately
- OTP verification may be required for high-value orders
- Ensure someone is available at the delivery address during business hours
6.3 Cash on Delivery (COD)
- Please keep exact change ready for the delivery person
- COD amount must be paid at the time of delivery
- We do not accept cheques or card payments on delivery
7. Shipping Restrictions
We may not be able to ship to:
- P.O. Box addresses
- Military bases (APO/FPO) – please contact us for alternatives
- Certain remote or restricted areas
- Areas with ongoing natural calamities or civil unrest
8. Delays and Issues
8.1 Delivery Delays
Delays may occur due to:
- Natural calamities (floods, earthquakes, storms)
- Strikes or civil disturbances
- Public holidays and festivals
- Incorrect or incomplete address provided
- Recipient unavailable for multiple delivery attempts
In case of significant delays, we will notify you via email/SMS.
8.2 Lost Packages
- If your package is lost in transit, contact us within 15 days of expected delivery
- We will investigate with our courier partner
- If confirmed lost, we will either reship the order or issue a full refund
8.3 Damaged Packages
- Do NOT accept visibly damaged packages
- If you discover damage after opening, report within 48 hours with photos
- Full refund or replacement will be provided for transit damage
9. Address Guidelines
To ensure smooth delivery, please provide:
- Complete address with house/flat number, building name
- Correct PIN code (must match your state)
- Nearby landmark for easy identification
- Active mobile number for delivery updates and coordination
Important: We are not responsible for delivery failures due to incorrect or incomplete addresses. Please double-check your address before placing the order. Address changes after dispatch may not be possible.
10. Courier Partners
We work with reputed courier partners including:
- Delhivery
- Blue Dart
- DTDC
- Ecom Express
The specific courier for your order depends on your location and serviceability.
11. Risk of Loss
As per industry standards:
- Risk of loss and title for products pass to you upon delivery by the carrier
- We are responsible for the product until it is handed over to the courier
- Claims for lost or damaged packages must be reported within the specified timeframes
12. Holiday Shipping
- Orders placed during holidays will be processed on the next business day
- Expect delays during Diwali, Holi, Eid, Christmas, and New Year periods
- We will update estimated delivery times during peak seasons
13. Contact Us
For shipping-related queries:
Email: info@uzacia.com
Phone: +91 76748 89413
Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST
14. Policy Updates
We reserve the right to modify shipping charges and policies at any time. Changes will be effective for orders placed after the update. Active orders will be honored at the original terms.
This policy is subject to change. Please check this page for the latest information before placing your order.