Refund and Cancellation Policy
Last updated: January 2025 | Effective Date: January 1, 2025
At Uzacia, we want you to be completely satisfied with your purchase. This policy outlines our procedures for cancellations, returns, and refunds in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
⏱️ Quick Timeline Reference
| Action | Timeline |
|---|---|
| Order Cancellation (before dispatch) | Free cancellation - Instant |
| Return Request Window | 7 days from delivery date |
| Return Pickup Arrangement | 2-3 business days after request approval |
| Quality Check of Returned Item | 2-3 business days after receiving |
| Refund Processing (COD Orders) | 7-10 business days after QC approval |
| Refund Processing (Online Payment) | 5-7 business days after QC approval |
1. Order Cancellation
1.1 Cancellation Before Dispatch
- Contact us at info@uzacia.com or call +91 76748 89413
- Provide your order number and reason for cancellation
- For COD orders, no refund action is needed as no payment was made
- Cancellation confirmation will be sent via email within 24 hours
1.2 Cancellation After Dispatch
- Once an order is dispatched, it cannot be cancelled
- You may refuse delivery (this will be treated as a return)
- If you refuse delivery, return shipping charges may be deducted from your refund
- Alternative: Accept delivery and initiate a return within 7 days
1.3 Cancellation by Uzacia
We reserve the right to cancel orders in the following situations:
- Product is out of stock or discontinued
- Pricing or product information errors
- Suspected fraudulent activity
- Unserviceable delivery location
In such cases, you will be notified immediately and a full refund will be processed within 5-7 business days.
2. Return Policy
2.1 Return Eligibility
Products can be returned within 7 days of delivery if they meet the following conditions:
- Product is unused, unworn, and unwashed
- All original tags and labels are intact
- Product is in its original packaging
- No signs of wear, damage, or alteration
- Accessories (if any) are included
2.2 Products NOT Eligible for Return
- Innerwear, lingerie, and swimwear (for hygiene reasons)
- Customized or personalized products
- Products marked as "Final Sale" or "Non-Returnable"
- Products with removed tags or damaged packaging
- Products showing signs of use, wear, or washing
- Products damaged by the customer
- Free gifts or promotional items
2.3 Return Process
Initiate Return Request
Email us at info@uzacia.com with your order number, product details, and reason for return. Include photos if the product is defective or damaged.
Request Review (24-48 hours)
Our team will review your request and confirm eligibility. You'll receive an approval email with return instructions.
Pickup Arrangement (2-3 business days)
We will arrange a pickup from your address. Please keep the product packed and ready with all original tags and packaging.
Quality Check (2-3 business days)
Once we receive the product, our team will inspect it to ensure it meets return conditions.
Refund Processing (7-10 business days)
After QC approval, refund will be initiated to your original payment method (or bank account for COD orders).
3. Refund Policy
3.1 Refund Amount
| Scenario | Refund Amount |
|---|---|
| Cancellation before dispatch | Full refund (100%) |
| Return due to defect/damage (our fault) | Full refund including shipping |
| Return due to change of mind | Product price refunded; original shipping charges non-refundable |
| Refused delivery | Product price minus return shipping charges |
3.2 Refund Timeline
- COD Orders: Refund via bank transfer within 7-10 business days after QC approval. You'll need to provide your bank account details (Account Number, IFSC Code, Account Holder Name).
- Online Payment Orders: Refund to original payment method within 5-7 business days after QC approval. Credit may take additional 3-5 days to reflect depending on your bank.
3.3 Refund Status Tracking
You can track your refund status by:
- Emailing us at info@uzacia.com with your order number
- Calling +91 76748 89413 during business hours
- Refund confirmation will be sent via email once processed
4. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product:
- Initiate a return for the original product
- Place a new order for the desired product
- Refund for the returned product will be processed separately
5. Damaged or Defective Products
5.1 Reporting Procedure
- Do NOT accept visibly damaged packages at delivery
- For concealed damage, report within 48 hours of delivery
- Email photos/videos to info@uzacia.com
- Include: Order number, description of damage, photos of product and packaging
5.2 Resolution for Damaged Products
- Free return pickup will be arranged
- Full refund including shipping charges
- Refund processed within 5-7 business days of receiving returned item
6. Wrong Product Delivered
If you received a product different from what you ordered:
- Do NOT use or remove tags from the product
- Contact us within 48 hours with photos of received product
- We will arrange free pickup and either send the correct product or issue a full refund
7. Partial Refunds
Partial refunds may be issued in the following cases:
- Product returned with missing accessories
- Product returned with minor wear/usage signs
- Packaging significantly damaged
The deduction amount will be communicated to you before processing the refund.
8. Return Shipping
- Defective/Damaged/Wrong products: Free return shipping (arranged by us)
- Change of mind returns: Free pickup in most areas; remote locations may have a nominal charge
- Self-ship option: You may ship the product yourself; shipping costs will be reimbursed for defective/damaged products only
9. Refund Denial
Refund requests may be denied if:
- Return request is made after 7 days of delivery
- Product is used, worn, washed, or altered
- Original tags/labels are removed
- Product is damaged by the customer
- Product falls under non-returnable category
- Quality check fails to meet return conditions
In case of denial, the product will be shipped back to you at your expense.
10. Grievance Redressal
If you are not satisfied with our refund decision, you may escalate to our Grievance Officer:
- Grievance Officer: Vydyapu Rama Mohan
- Email: grievance@uzacia.com
- Phone: +91 76748 89413
- Response Time: Within 48 hours
- Resolution Time: Within 30 days
11. Contact Us
For all return and refund related queries:
Email: info@uzacia.com
Phone: +91 76748 89413
Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST
Address: 3rd and 4th Floors, Varun Towers-3, Begumpet, Secunderabad, Hyderabad, Telangana 500016
12. Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the revised policy.
This policy is in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Consumer Protection Act, 2019.