Terms and Conditions

Last updated: January 2025 | Effective Date: January 1, 2025

Welcome to Uzacia ("we," "our," "us," or the "Company"). These Terms and Conditions ("Terms") govern your access to and use of our website uzacia.com (the "Website") and all related services, including browsing, purchasing products, and any other interactions with our platform.

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

1. Definitions

• "User," "You," "Your" refers to any individual or entity accessing or using our Website.
• "Products" refers to all goods offered for sale on our Website.
• "Order" refers to a request by you to purchase Products from us.
• "Content" includes all text, images, graphics, logos, and other materials on the Website.

2. Eligibility

To use our Website and make purchases, you must:

• Be at least 18 years of age, or if you are a minor, have obtained consent from a parent or legal guardian
• Have the legal capacity to enter into binding contracts under applicable Indian law
• Provide accurate, current, and complete information during registration and checkout
• Not use our Website for any illegal or unauthorized purpose

3. Account Registration

While registration is not mandatory to browse our Website, certain features may require you to create an account. If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials
• You agree to notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Products and Descriptions

4.1 Product Information

• We strive to provide accurate descriptions, images, and specifications for all Products
• Colors may appear differently on your screen due to monitor settings; actual colors may vary slightly
• Minor variations in fabric, texture, or design may occur due to manufacturing processes
• All product weights, dimensions, and measurements are approximate

4.2 Availability

• All Products are subject to availability
• We reserve the right to limit quantities, discontinue products, or modify specifications without prior notice
• In case of non-availability after order confirmation, we will notify you and process a full refund

5. Pricing and Payment

5.1 Pricing

• All prices are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST)
• The final payable amount, including product price, shipping charges, and all applicable taxes, will be clearly displayed before you confirm your order
• We reserve the right to change prices at any time without prior notice; however, such changes will not affect orders already placed
• In case of pricing errors due to technical issues, we reserve the right to cancel the order and issue a full refund

5.2 Payment Methods

• Cash on Delivery (COD): Pay with cash when you receive your order. Currently, this is our primary payment method.
• Online payment options (UPI, Cards, Net Banking) may be available in the future
• We do not store any payment card details as per RBI Tokenisation Guidelines

5.3 GST Compliance

We are GST registered, and proper tax invoices will be generated for all orders. The invoice will include:

• Product description and HSN code
• Taxable value and GST rate applied
• Our GSTIN and your billing details

6. Orders and Acceptance

6.1 Order Process

1. Add products to your cart
2. Proceed to checkout and provide shipping details
3. Review your order summary including the total payable amount
4. Select payment method and confirm your order
5. Receive order confirmation via email/SMS

6.2 Order Acceptance

• Placing an order constitutes an offer to purchase from us
• Your order is accepted only when we send you an order confirmation
• We reserve the right to reject or cancel orders due to product unavailability, pricing errors, suspected fraud, or violation of these Terms

7. Shipping and Delivery

For complete details on shipping, please refer to our Shipping Policy.

• We ship to serviceable PIN codes across India
• Estimated delivery time: 5-10 business days depending on location
• Free shipping on orders above ₹999; shipping charge of ₹79 for orders below this amount
• Risk of loss and title pass to you upon delivery by the carrier

8. Returns, Refunds, and Cancellations

For complete details, please refer to our Refund and Cancellation Policy.

• Returns accepted within 7 days of delivery for eligible products
• Products must be unused, unworn, with original tags and packaging
• Refunds processed within 7-10 business days after receiving returned product
• Order cancellation is free if requested before dispatch

9. Prohibited Items

10. Intellectual Property

• All Content on this Website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Uzacia or its licensors
• This Content is protected by copyright, trademark, and other intellectual property laws
• You may not reproduce, distribute, modify, or create derivative works without our prior written consent
• The "Uzacia" name and logo are our registered trademarks

11. User Conduct

You agree not to:

• Use the Website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Website or its systems
• Transmit any malware, viruses, or other harmful code
• Engage in any activity that interferes with or disrupts the Website's functioning
• Use automated tools to access or interact with the Website without permission
• Impersonate any person or entity or misrepresent your affiliation
• Post false, misleading, or defamatory content in reviews or communications

12. Disclaimer of Warranties

• The Website and Products are provided "as is" without warranties of any kind, express or implied
• We do not warrant that the Website will be uninterrupted, error-free, or free of viruses
• We do not guarantee that Products will meet your specific requirements or expectations
• Your use of the Website is at your sole risk

13. Limitation of Liability

• To the maximum extent permitted by law, Uzacia shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid by you for the specific Product in question
• This limitation applies regardless of the form of action, whether in contract, tort, or otherwise

14. Indemnification

You agree to indemnify, defend, and hold harmless Uzacia, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.

15. Grievance Redressal

In accordance with the Information Technology Act, 2000 and Consumer Protection Act, 2019, we have appointed a Grievance Officer:

16. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India
• Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India
• Nothing in these Terms shall prevent either party from seeking injunctive relief in any court of competent jurisdiction

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Uzacia regarding your use of the Website.

19. Modifications to Terms

• We reserve the right to modify these Terms at any time
• Changes will be effective immediately upon posting on the Website
• Your continued use of the Website after changes constitutes acceptance of the revised Terms
• We encourage you to review these Terms periodically

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: info@uzacia.com
Phone: +91 76748 89413
Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST

By using our Website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.